Shipping and Delivery
Is my order confirmed?
You'll receive an email once your order is placed. If you're unsure whether it went through, reach out to us at tech@datastraw.in.
When will you ship my order?
We aim to ship all orders within 2 business days. Delivery time after that depends on your location.
How much do you charge for delivery?
Delivery costs ₹100. Shipping is free on orders over ₹1,500.
How can I track my order?
You'll get a message with your tracking details once your order ships. If you don't hear from us, contact tech@datastraw.in or +91 7783775160.
Do you offer Cash on Delivery?
Yes, all our orders are Cash on Delivery. We may call or message you to confirm your address and order before we ship it.
I have a personalized item on order, when will it be confirmed?
For personalized pieces, we'll reach out to confirm the name or text before we begin production, so please keep an eye out for our message.
I have received a damaged product, what should I do?
Please write to us at tech@datastraw.in within 48 hours of delivery, along with photos or a short unboxing video, and we'll help resolve it.
Returns and Exchange
How do I cancel an order?
You can cancel any order that hasn't shipped yet by writing to tech@datastraw.in with your order number.
What is your return policy?
Returns are accepted within 7 days of delivery. Items should be unused and in their original packaging.
What items can I return?
Personalized items cannot be returned or exchanged unless they arrive damaged or defective, since they're made specifically for you.
Where do I send returns?
Send returns to Ghatkopar. Please include your order number and contact number.
What is your refund/replacement policy?
Since all orders are Cash on Delivery, refunds for approved returns will be made by bank transfer once the item passes a quality check.
Speak to Us
Contact
Email: tech@datastraw.in
Phone: +91 7783775160
Mon–Fri, 10 AM – 6 PM IST